This article explores how people from different national cultures; France, Canada and Germany, define and perceive information systems success. Research has confirmed that different national cultures define information systems success differently. However, there were many limitations in this research.
1. The research was only done on one single multinational organization.
2. The number of respondents in the study was limited.
Despite the research limitations, multinational organizations should know that the implemenation as well as long term success of a standard information system will not be the same througout countries. Information quality and other systems based concepts are defined diffrently among cultures.
This article supports the chapter and the case study on Nestle's globalized IT system. It is extremely difficult to implement a standardized system throughout countries that not only use different IT systems, but perceive the success of an information system differently. This is largely due to the vast array of cultures and languages across the globe.
This study analyzed countries that were relatively similar compared to an African or Middleastern country and there were still a great difference in the countries perception. There is no doubt that it is easier to use different IT systems in a multinational organization. I know that McKesson uses different IT systems throughout the world and its main branches are in the United States, Europe, and Australia. All relatively similar compared to the possibilties globally. I respect what Nestle has tried to accomplish in standardizing its system, it is no easy task!
Hafid Agourram, John Ingham. (2007). The impact of national culture on the meaning of information system success at the user level. Journal of Enterprise Information Management, 20(6), 641-656. Retrieved June 2, 2008, from ABI/INFORM Global database.
1 comment:
what research instrument they used in the study? was it survey-based?
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